IT service management - ISO / IEC 20000-1

Establishin an IT services management system in accordance with the international standard

ISO / IEC 20000-1 is the first international standard for IT service management (ITSM). Every organization wants to be competitive in the market by providing more efficient services than the competition. One way to achieve this is to establish an ITSM system compliant with the requirements of the international standard ISO / IEC 20000-1, verified by an independent certification body, which confirms that your system is efficient and uses best practices.

IT Service Management ISO / IEC 20000-1 is based on ITIL (IT Infrastructure Library) and provides a framework for service management processes essential for the provision of high quality services. The establishment of the management system takes place through 12 business processes of IT services management:

  • Service level management
  • Version and implementation management
  • Incident and claim management
  • Problem management
  • Business relationship management
  • Supplier management
  • Budget management for IT services
  • Capacity management
  • Configuration management
  • Change management
  • IT service continuity management
  • Information security management

We can help you

Xiphos has extensive experience in assisting organizations in implementing the necessary processes, policies, procedures and operating instructions required to comply with the requirements of international standards. We provide consulting services for the establishment of the ISO / IEC 20000-1 standard through the analysis of the existing situation, leadership of the organization through the necessary changes, education, establishment and audit. Our consulting methodologies are the result of continuous improvement, research and work with clients.

Our experts will help you establish the ISO / IEC 20000-1 standard, all policies and procedures, hold trainings, assist in the preparation of reports and other documentation required to comply with the standard and obtain ISO / IEC 20000-1 certification.

ISO/IEC 27001
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